At Flowers Aldgate, we take immense pride in delivering the freshest, most vibrant blooms to the doorsteps of our local customers. Serving both households and businesses in Aldgate, we’re committed to excellence in every bouquet. Our Fresh Flowers Guarantee reflects this commitment, ensuring you receive only the highest quality arrangements.
We guarantee that your flowers will arrive in peak condition, brimming with freshness and beauty. Each arrangement is carefully hand-picked on the day of delivery by our expert florists before being dispatched to you in Aldgate and surrounding areas. Our pledge is to deliver blooms that not only meet, but exceed your expectations in vibrancy and longevity.
While we ensure every bouquet is packaged with utmost care, we understand that damages can occasionally occur in transit. If your order arrives damaged, wilted, or not up to our high standards, please get in touch with us on the same day of receipt. We kindly ask that you provide a description and a clear photo of the issue to help us resolve your concern swiftly. Our priority is your complete satisfaction with our flowers.
We stand behind the lasting quality of our flowers. All flowers are guaranteed fresh for at least five days from the date of delivery, provided they are cared for according to the instructions included with your order. If any issues regarding freshness arise within this window, please contact us promptly so we can assess and address your concerns.
Your happiness is our top priority. In the rare event your flowers do not meet our Fresh Flowers Guarantee due to damage on arrival or lack of freshness within the specified window, you are eligible for a full refund or a replacement arrangement, depending on your preference. Simply reach out with your order details and supporting photos, and our customer care team will guide you through the simple process. Refunds will be processed to your original payment method as quickly as possible once the issue is confirmed.
If you ever feel that our service or products have not met your expectations, we encourage you to let us know. All complaints are treated with the utmost importance and urgency. Share your experience with us, including your order information and a description of the issue. We will acknowledge receipt of your complaint promptly, investigate thoroughly, and work with you to resolve the matter to your satisfaction. Our reputation as Aldgate’s trusted local florist is built on exceptional customer care, and we value your feedback greatly.
Flowers Aldgate is dedicated to providing outstanding service and beautiful, fresh blooms to every customer in our community. We value the relationships we have built with both households and local businesses over the years. Your trust in us is the foundation of what we do, and our policies reflect our commitment to your satisfaction with every order.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
