Welcome to the terms and conditions for online flower delivery services provided by Flowers Aldgate. By placing an order on our website, you agree to be bound by the following terms and conditions. If you do not agree with any part of these terms, you must not proceed with your order. These terms apply to all customers purchasing online for delivery in Aldgate and the surrounding areas.
Flowers Aldgate offers an online platform for ordering fresh flowers and related products for delivery in Aldgate and neighbouring districts. Our goal is to provide timely and reliable flower delivery, whether it is for special occasions, business needs, or personal sentiments.
1. Product Selection: Customers can use our website to browse the available range of floral arrangements and related products. Each product listing includes a description and, where possible, illustrative images. Images are for guidance only; flowers, accessories, and presentation may vary due to seasonal or regional availability and supply.
2. Order Submission: To place an order, select the desired product, fill in the required recipient and delivery details, and proceed to checkout. Please ensure all provided information is accurate and complete, including delivery address, recipient’s contact details, and personalised messages.
3. Order Confirmation: Upon successful completion of the online checkout, you will receive an order confirmation via the website and/or your registered account. This confirmation signifies that we have received your offer to purchase but does not guarantee acceptance of your order.
4. Order Acceptance: Orders are subject to acceptance and availability. Flowers Aldgate reserves the right to refuse or cancel any order where products are unavailable, payment has failed, or where we suspect fraudulent activity. In such cases, you will be informed promptly and, if applicable, any payment made will be refunded.
1. Pricing: All prices displayed on the website are in GBP (£) and are inclusive of VAT where applicable. Delivery charges are outlined separately and will be added at checkout based on the delivery address and service selected.
2. Payment Methods: We accept major credit and debit cards, along with other online payment methods as specified at checkout. Payments must be made in full at the time of placing the order. Your order will not be processed until payment has been successfully received.
3. Payment Security: Flowers Aldgate utilises secure payment gateways to process online transactions. Your payment details are handled with industry-standard security protocols and are neither stored nor shared with third parties beyond what is necessary to fulfil your order.
1. Delivery Areas: Our delivery service covers Aldgate and surrounding areas. Delivery timeframes vary based on the delivery location and order volume. Where possible, delivery time slots or same-day delivery options will be displayed at checkout.
2. Delivery Instructions: You may provide specific delivery instructions during checkout. We will make reasonable efforts to comply, though cannot guarantee delivery at a precise time unless such a service is expressly available and selected.
3. Unsuccessful Delivery: If the recipient is unavailable at the provided address, our delivery partner will attempt to leave the flowers with a neighbour or in a safe place. If redelivery is required due to incorrect address details or absence of recipient, additional charges may apply.
4. Delivery Delays: While we strive to meet stated delivery dates and times, delays may occur due to unforeseen circumstances such as weather, traffic, or supply issues. Flowers Aldgate is not liable for any loss or damage resulting from late delivery beyond our reasonable control. We recommend placing orders in advance, especially during peak periods such as holidays and special events.
All flowers and products are subject to availability. In cases where certain blooms or accessories are unavailable, we reserve the right to substitute with a product of similar style and equal or greater value, ensuring the overall presentation and theme of your selected arrangement are maintained. Customer satisfaction remains our priority; however, substitutions may be necessary due to seasonal or supply variations.
1. Order Cancellation by Customer: Cancellations must be requested as soon as possible by contacting us via your account or designated communication channel on the website. Orders scheduled for same-day delivery or prepared for dispatch cannot usually be cancelled. For next-day or future deliveries, cancellation is possible up to 24 hours before the scheduled delivery date. After this period, we may not be able to process a refund.
2. Order Amendments: Changes to order details, delivery date, message card, or recipient information can only be made if the request is received before the processing and preparation of your flowers has started. We will notify you if your requested amendment is not possible due to timing or availability constraints.
3. Cancellation by Flowers Aldgate: In exceptional circumstances, we may be forced to cancel an order due to product unavailability, technical issues, or events beyond our control. Should this occur, we will inform you as soon as possible and offer to reschedule, substitute, or provide a full refund where appropriate.
1. Damaged or Unsatisfactory Products: We take great care to ensure every bouquet reaches its recipient in perfect condition. If you are not satisfied with the product or if it arrives damaged, please notify us within 24 hours of delivery with photographic evidence. Provided your complaint is upheld, we will arrange for a replacement or refund as appropriate.
2. Refund Eligibility: Refunds are processed at the discretion of Flowers Aldgate. Refunds may not be offered for issues arising from incorrect address details, failure to receive products due to absence, or failure to follow care instructions provided with the flowers. Refunds, if approved, will be processed back to the original payment method within a reasonable timeframe.
3. Returns: As flowers are perishable goods, we are unable to accept returns. Please contact us directly to discuss any issues concerning the quality or delivery of your order.
You agree to provide accurate and complete information when placing an order, including delivery details and payment information. It is your responsibility to ensure the recipient is available to accept the order at the specified address and time. Flowers Aldgate is not responsible for failed deliveries due to incorrect or incomplete information provided by the customer.
1. Limitation of Liability: Flowers Aldgate makes every effort to ensure the information on our website is accurate and up to date. However, we cannot guarantee that descriptions, images, or pricing will always be error-free. We reserve the right to correct any errors without liability.
2. No Warranty: Products are provided as described and, to the fullest extent permitted by law, we make no further warranties, express or implied, regarding fitness for a particular purpose, merchantability, or accuracy of information.
3. Indirect Loss: Flowers Aldgate is not liable for indirect, consequential, or incidental damages or losses arising from the use of our website, products, or delivery services, including missed events, lost business, or emotional distress.
4. Consumer Rights: Nothing in these terms shall affect your statutory rights as a consumer under UK law.
All information provided to Flowers Aldgate is handled in accordance with applicable data protection and privacy legislation. Personal data is used strictly for the purpose of fulfilling your order, managing your account, and communicating relevant service updates. Data will not be disclosed to third parties except as required by law or necessary to provide our service (e.g., delivery partners).
All website content, including text, images, and design elements, is the intellectual property of Flowers Aldgate or its licensors. You may not copy, reproduce, or use any part of the website or its content for any commercial purpose without prior written permission.
You agree to use our website for lawful purposes only and in a manner that does not infringe on the rights or restrict the use and enjoyment of the website by any third party. Any misuse of the website, including unauthorised access, introduction of viruses, or fraudulent activity, will result in termination of service and may be reported to the relevant authorities.
These terms and conditions are governed exclusively by the laws of England and Wales. Any disputes arising out of or in connection with these terms, your order, or the use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Flowers Aldgate reserves the right to update or modify these terms at any time without prior notice. The terms in force at the time of your order will apply to that purchase. We recommend reviewing these terms regularly to ensure you are aware of any changes.
For any questions regarding these terms and conditions, including order queries, amendments, or complaints, please use the contact form provided on our website. Where appropriate, your concerns will be addressed in line with these terms and applicable laws.
Note: These terms and conditions apply to all customers ordering flower delivery online for Aldgate and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 84 Aldgate High St, London, EC3N 1LH.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Aldgate, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Aldgate.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
